KNOWLEDGE, SKILLS AND EXPERIENCE

1. Diploma or higher qualification in Baking, Catering or Patisserie or related discipline.
2. At least 1 year relevant work experience.
3. Artistic flair an added advantage with close attention to detail.
4. Self-motivated team player, able to multi-task and adapt to new situations quickly and effectively.
5. Strong administrative skills, highly organized, with excellent time management and structured approach to work.
6. An innovative, self-starting problem solver with a ‘can-do’ attitude.
7. Passion for learning, and keen and able to continuously improve oneself.
8. Excellent communicator with strong customer service orientation.
9. Basic computer literacy able to use MS. Word and Excel, internet search and YouTube. .
10. Fluency in spoken and written English.
11. High integrity and strong character.
12. A background in Art and designed is an advantage.

KEY RESULT AREAS

• To actively drive sales, recruit new customers, retain existing customers and increase the ASPC (average sales per customer) and bring in sales of at least 400,000 per month.
• To maintain proper records of all work done and materials used to support effective bookkeeping and accounting.
• To maintain strong controls over all aspects of production, including tools, materials, equipment, semi-finished products, and finished products.
• To run a highly organized production section ready to produce high quality output in the shortest possible time.
• To ensure adherence to all applicable standards and policies including internal operational manuals, hygiene, health & safety, KCCA and UNBS standards. Standards must be upheld all day, every day.
• To produce / bake / decorate high-quality products, right-first-time to avoid losses due to repeat work, or refunds to dissatisfied customers.
• To develop and continuously maintain quality standards in baking and decorating.
• To maintain the highest standards of Hygiene, Health and Safety in all aspects of work in the bakery.
• To deliver excellent customer service every time through high quality, highly innovative products and service, including engagement on customer orders and service at events.
• To promptly address any customer complaints and put measures in place to avoid repeat of incidents that may lead to customer complaints.
• To truly differentiate the Company through highly innovative and creative products through constant research, recipe testing and development, in order to wow the customer.
• To proactively share knowledge and train colleagues on baking, new recipes, new decorating techniques.
• To work proactively with team members to resolve problems that may affect achieving of the Company’s objectives.
• To be highly effective on both baking and decorating stations. Where your strength lies in one area, you must be able to do the basics on the other station.
• To provide prompt, clear, unambiguous and effective communication to all stakeholders, using the appropriate channel(s); Respond clearly and promptly to messages; provide proactive updates and feedback.
• To comply with Company policies and immediately report or escalate any incidents of breaches of integrity that may come to your attention.
• To conduct yourself with the highest levels of integrity in everything that you do, both at work and outside work.

Qualified candidates are invited to send their applications and curriculum vitae to cv@tideventures.org before or by close of business of 15th July 2021.